Before you buy a Samsung or any other brand, first understand who will be fixing it. The following awards are available for Class Members: Documentation is required for some of the benefits to prove that the washer is no longer in use or that the Class Member purchased a new non-Samsung brand replacement washer. I, just bought a Samsung top load washing machine on a military base, no one has stated there’s a problem with the machine. In certain areas, finding qualified techs to fix Samsung appliances (or anyone's high-end products) is a serious issue. The remedy announcement is in response to reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. Model numbers and serial information can be found on two labels affixed to the back of the machine. You are eligible for a rebate of *CAD $ towards the purchase of a Samsung washer. A full list of eligible washers is available here. Sign up for our free newsletter.